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Frequently Asked Questions
Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more details, please refer to our Shipping Policy.
Yes, we offer free shipping on all orders within Canada and the United Kingdom. For more information, please check our Shipping Policy.
Maple & Bloom Vancouver is a Canada-based business offering a curated selection of products with shipping available within Canada and the United Kingdom.
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.
For more information, see our Return & Refund policy.
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team as soon as possible.
We have a simple and hassle-free return process. For complete details, please visit our Return & Refund policy.
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days.
See our Return & Refund policy for more details.
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return & Refund policy.
You can reach our customer support team through the Contact Us Page or by emailing us at info@maplebloom-vancouver.com
We currently ship exclusively within Canada and the United Kingdom.
Yes, we accept bulk orders. Please contact our customer support team for details.
For detailed information about product exchanges, please refer to our Return & Refund policy
You can track your order through the Track Order Page on our website.
Company Information
Website: Maple & Bloom Vancouver
Warehouse Address: 5778 Production Way #113, Langley, BC V3A 4N4, Canada
Business address:
Sluitgatweg 10
Nagele, Flevoland 8308RE
Netherlands
E-mail: info@maplebloom-vancouver.com
Contact form: click here
Phone: +14387008658
Follow us on Instagram @maplebloom_vancouver
Customer service is available Monday through Friday from 9:00 AM to 5:00 PM (Pacific Time, PT).
Response time: We aim to reply within 1–2 business days.